Refund Policy

Here at Gemni Digital, our priority is to offer you the best digital items and services possible. Let us outline our refund policy for you:

1. All Sales Are Final: Since digital items provide instant access upon purchase, I want to make you aware that all sales are considered final. Once you complete your purchase and receive the digital item, I won’t be able to provide refunds or exchanges for a change of mind.
2. Refunds for Duplicated Items: I understand that mistakes can happen, and I’m committed to resolving any issues promptly. If you accidentally purchase duplicate digital items, please reach out via email within 7 days from the purchase date. I’ll personally investigate the matter and ensure you receive a refund for the duplicated item(s).
3. Technical Issues: If you encounter any technical problems with your digital purchase, like a corrupted file or inability to access the item, don’t hesitate to contact us within 7 days of the purchase. I’ll personally investigate and resolve the problem. If we can’t deliver the intended product or service as promised, you may be eligible for a full or partial refund.
4. Fraudulent Transactions: Your trust is essential to me, and I take unauthorized or fraudulent transactions seriously. If you suspect any fraudulent activity, please notify me immediately. I’ll personally conduct a thorough investigation, and if your claim is genuine, I’ll issue a full refund right away.
5. Non-Delivery: Your satisfaction matters, and I want to make sure you receive what you paid for. If, for any reason, you don’t get your purchased digital item within 24 hours of completing the transaction, please get in touch with me. I’ll personally verify the non-delivery, and if confirmed, I’ll arrange for the item(s) to be properly delivered to your email.
6. Policy Changes: I want to keep you informed, so please note that my refund policy is subject to change without prior notice. Any modifications will be effective immediately and will apply to all transactions made after the policy update.